Eliminate inbox overload, turn chaotic Teams channels into clear summaries, and capture every meeting action without taking handwritten notes.
Between 80 unread Outlook emails, back-to-back Microsoft Teams calls, and fragmented chat threads, Kiwi business leaders spend half their day communicating about work rather than doing it. Microsoft Copilot inside Outlook and Teams acts as an always-on executive Chief of Staff — summarising 30-reply email chains, drafting replies grounded in your SharePoint files, and transcribing Teams calls into instant action lists in Microsoft Planner.
Condenses complex multi-party email chains into 3 bullet points with sentiment, decisions made, and pending questions highlighted.
Catch up on a 3-week back-and-forth dispute between a subcontractor and project manager in 15 seconds before picking up the phone.
Drafts complete, nuanced email replies using custom tone instructions, pulling specific contract numbers or dates from SharePoint attachments.
Type 'Confirm variations 4 and 5 but remind them variation 6 requires council sign-off first' and generate a client email in 5 seconds.
Transcribes calls live, attributes quotes by speaker name, answers questions in-meeting ('Who agreed to pay for the crane hire?'), and drafts structured minutes.
Run a 60-minute site coordination call without touching a pen; the meeting summary and action table is ready before the call disconnects.
Automatically converts meeting commitments and flagged emails into assigned, due-dated tasks in Microsoft Planner and Microsoft To Do.
Every action agreed on Monday morning's management call is automatically assigned to team members in Planner with notifications.
Contract managers spent 2 hours every evening reading Outlook emails from main contractors and searching through Teams chats to find client change instructions.
Implemented Outlook Copilot summary rules and Teams meeting recaps. Contract managers query Teams: 'What did Fletcher request regarding the retaining wall in yesterday's call?' and get exact quotes and timestamps.
Eliminated disputed variations and saved 10 hours/week per contract manager.
Partners were buried under 150+ emails daily. Tracking which client matters required urgent replies took 90 minutes each morning.
Configured Outlook Copilot inbox coaching and priority summaries. Draft replies pull precedents from SharePoint matter folders, ensuring consistent legal phrasing across the firm.
Inbox triage time cut by 60%; client reply turnaround dropped from 24 hours to 4 hours.
Multi-party email chains between shipping lines, customs, transport drivers, and importers created constant communication breakdowns.
Operations staff use Outlook Copilot to synthesise 40-message consignment threads into clear status updates and auto-draft client milestone notifications.
Consignment customer check-in calls dropped by 45% due to proactive, Copilot-drafted updates.
Copilot in Teams meetings requires meeting transcription or recording to be enabled. If you have participants who cannot be recorded for privacy or union reasons, Copilot cannot generate a post-meeting summary — we provide alternative manual transcription pipelines for restricted environments.
What you bring: A recorded 30-minute team/client call audio file and an unruly 20-email client thread.
The Written Test: In 60 minutes live, we configure Outlook & Teams Copilot to extract 100% of the agreed deliverables, owner assignments, and reply drafts — or refund your NZ$495.